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Terms, Conditions and Policies

Website Usage Terms and Conditions

  1. The information on the pages of this website is provided for your general information only.

  2. Please note that the content may be updated at any time without prior notice.

  3. MoveSmart and its third-party affiliates make no warranties or guarantees regarding the accuracy, timeliness, performance, completeness, or suitability of the information and materials found on this website for any specific purpose. You acknowledge that this information and materials may include inaccuracies or errors, and we explicitly disclaim liability for any such inaccuracies or errors to the maximum extent allowed by law.

  4. Any reliance you place on the information or materials on this website is strictly at your own risk. MoveSmart will not be liable for this. It is your responsibility to ensure that any products, services, or information available through this website meet your individual needs.

  5. This website contains proprietary material which is owned by or licensed to MoveSmart. This includes, but is not limited to, the design, layout, look, appearance, and graphics. Unauthorised reproduction of any part of the site is prohibited and protected by copyright laws, which are integral to these terms and conditions.

  6. Any trademarks featured on this website that are not owned by, or licensed to, MoveSmart are acknowledged on the website.

  7. Unauthorised use of this website may lead to claims for damages and/or constitute a criminal offense.

  8. Occasionally, this website may include links to other websites. These links are provided for your convenience to offer further information. They do not imply endorsement of the website(s) by MoveSmart. We are not responsible for the content of the external site(s).

  9. Your use of this website and any disputes arising from such use are subject to the laws of New Zealand.

Sales Taxes

MoveSmart is required to charge and withhold the applicable Goods and Services Tax (GST) for orders delivered within New Zealand. Customers are responsible for all other sales taxes, or any additional taxes, on orders shipped to other states or countries.

Refund Policy

This policy applies to all purchases made through our website and instore. Our aim is to ensure that you feel secure and satisfied with every purchase, knowing that you have clear options available in case something goes wrong.

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Eligibility for Refunds
Customers are eligible for a refund under the following circumstances:

  • Faulty or Defective Products: If any product purchased from us is faulty, defective, or not as described on our website.

  • Late Delivery or Non-Delivery: If a product either arrives later than the promised delivery time or does not arrive at all.

  • Unlawful Sale: If a product has been sold in violation of legal standards.

  • Refunds are only applicable to products intended for household or personal use.
     

Remedies Under Consumer Law
In accordance with the Consumer Guarantees Act (CGA), you are entitled to certain remedies. If your product does not meet quality, safety, or description standards, you may be eligible for a repair, replacement, or refund. For minor issues, we may choose the remedy. However, for serious issues, you have the right to choose between a repair, replacement, or refund.


Application for Refund

To apply for a refund, please follow the process outlined below:

  • Submit a Request: You can submit your refund request through our website's contact page or by visiting our store.

  • Time Limits: Refund requests must be made within 14 days from the date of purchase. Ensure that you include all necessary details and your proof of purchase when submitting a refund request.
     

Change of Mind
Please note that refunds are not necessarily provided if you simply change your mind.  Though where possible we will try and accommodate your requests.  Please contact us within 14 days of purchase if wish to apply for refund or exchange for this reason.
 

Fair Trading Act Compliance
Our business strictly adheres to the Fair Trading Act. We commit to never mislead you about your rights and to avoid setting unreasonable conditions on refunds.
 

Proof of Purchase
It is advisable to retain your proof of purchase (receipt, bank statement, or service contract) to facilitate the refund process if necessary.

Order and Delivery

Customers can place orders securely online using a credit card or PoLI direct transfer.

Credit Card

Shopping online with a credit card at MoveSmart offers a quick and convenient purchasing method. Just provide your card details to complete your purchase and the amount will be charged to your account (surcharges may apply and are specified prior to payment).

Product Availability

  1. We strive to maintain stock availability, but cannot guarantee that all products will always be in stock. If an item is unavailable at the time of ordering, we will ship the available products and backorder the rest. Orders are subject to product availability; we aim to dispatch orders on the same day, but delivery may take up to six weeks for items that are currently out of stock.

  2. We have partnered with reliable delivery services, though occasionally, delivery may be delayed due to unforeseen circumstances. We commit to working closely with our delivery partners to ensure timely arrival of your products.

  3. All purchases from MoveSmart are subject to a shipment contract, meaning the risk of loss and title for such items transfers to you upon our delivery to the carrier.

Product Descriptions

MoveSmart and its affiliates strive to ensure accuracy in all product descriptions and specifications. However, despite our best efforts, we do not guarantee that all content on this site is accurate, complete, reliable, current, or error-free. If a product sold by MoveSmart does not match its description, your only recourse is to return the product in its unused condition.

Warranties

MoveSmart is dedicated to delivering total customer satisfaction by offering high-quality products and services. The warranties on many of our products are limited to three months, as we cannot ensure proper usage by customers or guarantee that damages weren’t caused by improper matching or external damages from non-MoveSmart products. MoveSmart reserves the right to repair any product deemed faulty before a refund is considered. Products found not to be faulty after repairs are excluded from immediate refunds. Warranty claims must be accompanied by a valid proof of purchase and a detailed description of the issue. The claimant will bear all costs for the investigation. Warranties are void if the product's operating instructions have not been followed.

Warranty Catagories

ELECTRIC SCOOTERS AND ELECTRIC CHAIRS

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All new MoveSmart Electric Scooters and Chairs come with the following warranties:

1-year warranty on batteries, electronics, and motors.

2-year warranty on the chassis.

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MoveSmart does not provide extended warranties for these products. The warranty does not cover wear and tear or any modifications made to the product

 

WHEELCHAIRS, WALKERS, PARTS, AND ACCESSORIES

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There is a 3-month limited warranty on all products, excluding new electric vehicles.

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BATTERIES AND CHARGERS

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Batteries and chargers sold with new MoveSmart scooters come with a 1-year guarantee.

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A 3-month limited warranty is offered on individual batteries and chargers sold through our website. This is due to the potential for misuse or incorrect installation, and the inability to ensure they are used correctly or installed in an appropriate mobility vehicle. However, when used correctly, all our high-quality batteries are expected to last many years.

Battery Maintenance and Charger Use

MoveSmart batteries are designed for use in mobility or medical equipment. To avoid warranty voidance and ensure optimal performance, adhere to the following maintenance guidelines:

 

Always fully charge your battery after each day of use.

Continue charging until the charger indicates that the battery is fully charged.

Maintain good tire pressure, as low tire pressure can significantly reduce battery life.

Avoid overstraining motors, exposing wiring to moisture or damage, and overloading, as these can cause battery faults.

Handle batteries with care; avoid dropping or banging them.

These guidelines help prevent common causes of battery failure that are not due to manufacturing defects.

Warranty Voidance

Chargers are considered faulty only if a clear manufacturing defect is present, typically evident if the charger fails to operate upon initial use. Chargers can fail due to external factors such as being dropped, knocked, power surges, blocked fans, or being left on continuously. Unless a manufacturing fault is proven from the time of receipt, any other issues without supporting evidence will be deemed void of warranty coverage. Causes for battery warranty voidance include:

 

Use of an incorrect or under-specified battery type for the vehicle.

Charging system issues resulting in over-charging or under-charging.

Repeated deep discharges. Batteries are intended for frequent, small discharges to maximize lifespan. Continuously depleting the battery into the 'red zone' through extended use can significantly reduce its life.

Prolonged storage or minimal use, which can cause battery sulphation, preventing it from recovering its full charge. It's advisable to charge the battery at least once per month if the vehicle is stored.

Electrical faults, such as shorts or excessive loads.

Unauthorised modifications to the battery, including acid additives, changes to lead terminals, or the introduction of contaminants.

Damage to the battery caused by the user or other faults of the machine.

Overstraining the battery due to low tire pressure, motor issues, wiring problems, or other operational issues.

Exclusions from Warranty

The following are excluded from MoveSmart’s warranty coverage:

 

Routine service and maintenance.

Normal wear and tear items, e.g., tires.

Damage resulting from improper loading.

Damage due to incorrect operation.

Damage from accidents, fire, theft, or exposure to chemicals.

Damage resulting from the use of non-genuine parts and accessories.

These exclusions emphasize the importance of proper use and maintenance in ensuring the longevity and performance of your MoveSmart products

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