Privacy policy
Last updated: August 26, 2025
MoveSmart Mobility Equipment operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). MoveSmart Mobility Equipment is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or purchase from us. If anything here conflicts with our Terms of Service, this Privacy Policy applies in relation to personal information.
By using our Services, you agree to the practices described in this Privacy Policy.
Plain-English Summary:
We collect some personal information so we can run our store and provide services to you. This policy explains what we collect, how we use it, who we share it with, and your rights under New Zealand law.
Personal Information We Collect
We may collect the following:
- Contact details – name, address, phone, email.
- Financial details – payment card information, account numbers.
- Account info – username, password, preferences.
- Transaction info – products viewed, purchased, returned, etc.
- Communications – emails or messages you send us.
- Device info – browser, IP address, device identifiers.
- Usage info – how you use and interact with the site.
Plain-English Summary:
We collect things like your name, contact details, payment info, and how you use our site. This helps us process your orders, communicate with you, and improve our services.
Sources of Personal Information
We collect information:
- Directly from you (e.g. when you create an account or place an order).
- Automatically (through cookies, device info).
- From service providers (e.g. payment processors, shipping).
- From partners or third parties.
Plain-English Summary:
We get your information mainly from you, but also through your device, trusted service providers, or partners we work with.
How We Use Your Information
We may use personal information to:
- Provide services – process payments, deliver products, handle returns, manage your account.
- Improve and personalise – recommend products, tailor the shopping experience.
- Marketing – send promotions (if you’ve agreed) or show ads relevant to your shopping.
- Security – detect fraud, protect accounts, keep transactions safe.
- Customer support – answer questions, resolve issues.
- Legal compliance – meet legal obligations or respond to lawful requests.
Plain-English Summary:
We use your information to deliver your orders, improve our store, keep things secure, and (if you’ve agreed) send you marketing.
How We Share Information
We may share personal information with:
- Shopify (our platform provider).
- Service providers – e.g. couriers, payment processors, IT support.
- Marketing partners – where you have agreed to receive marketing.
- Affiliates – within our business group.
- Legal or safety reasons – if required by law or to protect rights and safety.
Plain-English Summary:
We share your details only when needed – for example, with Shopify, couriers, or payment processors. We may also share info if legally required.
Relationship with Shopify
Our store is hosted by Shopify. Shopify may collect and process data about how you interact with our store and other Shopify-powered stores. They may store data outside of New Zealand.
You can read more here: Shopify Privacy Policy
Plain-English Summary:
Shopify powers our store. They also process some of your data, and some of it may be stored overseas.
Third-Party Links
We may link to other websites. We are not responsible for how those sites handle privacy.
Plain-English Summary:
If you leave our site, check that website’s own privacy policy – we don’t control it.
Children’s Data
Our Services are not designed for children. We don’t knowingly collect data from anyone under 18 in New Zealand.
Plain-English Summary:
We don’t knowingly collect information from kids. If you’re a parent and think we have, let us know and we’ll delete it.
Security and Retention
We take steps to keep your information secure but cannot guarantee perfect security.
We keep information only as long as needed – to run your account, meet legal obligations, or resolve disputes.
Plain-English Summary:
We protect your data, but no system is 100% secure. We only hold it as long as we need to.
Your Rights (NZ Privacy Act 2020)
You have rights under NZ law, including to:
- Access your personal information.
- Correct information that’s wrong.
- Delete information where applicable.
- Restrict or opt-out of marketing.
- Complain if you’re unhappy with how we’ve handled your data.
You can exercise these rights by contacting us (see details below).
Plain-English Summary:
You can ask to see, change, or delete your info, or stop marketing emails. If you’re not happy, you can complain to us or to the Privacy Commissioner.
Complaints
If you are unhappy with how we’ve handled your data, please contact us first. You also have the right to complain to the New Zealand Privacy Commissioner: https://www.privacy.org.nz
Plain-English Summary:
If you’re unhappy, let us know. You can also go to the Privacy Commissioner.
International Transfers
Your data may be transferred overseas, including to countries without the same privacy protections as New Zealand. When this happens, we take steps to ensure safeguards are in place (e.g. contracts).
Plain-English Summary:
Some of your data may be stored overseas. We take steps to keep it protected.
Changes to This Privacy Policy
We may update this policy from time to time. The “Last updated” date will change. If changes are significant, we’ll notify you.
Plain-English Summary:
We may update this policy. Check back now and then – we’ll flag important changes.
Contact
If you have questions about this Privacy Policy or want to exercise your rights, contact us:
MoveSmart Mobility Equipment
Millennium Technology Sales and Service Limited
25 Mānuka Street, Tauhara, Taupō, 3378, New Zealand
Email: contact@movesmart.nz